1. How do I set up the TSA lock?

When you purchased our backpack, you would have received our welcome kit. On the back side of goggle cleaner, you can see the step-by-step process of setting it up.

2. How do I use the anti-theft wire?

The anti-theft wire is tucked inside the side pocket for use. Your belongings in the main compartment will be secured by following these steps:

  • Zip up to the side of the TSA lock.
  • Pull the Anti-Theft Wire from the side pocket and thread it through the zipper pulls.
  • Press the TSA lock button to open and secure the zipper pulls.
3. How can I track my order?

Track your order by clicking on the following link.

Track your order

4. How do I return or exchange an item?

We're sorry to learn that your purchase didn't meet your expectations. If you choose to return or exchange the item within 30 days of purchase, provided it's still in brand-new condition, we're more than willing to offer an exchange or a full refund. 

When you return it, please include all the original items that came with your purchase, such as packaging, labels, accessories, and the receipt.

Ship returns to this address:

BlackBriar USA Returns

7322 Madison St

Paramount, CA 90723-4030

5. Cleaning and care
  1. Spritz some leather cleaner onto a sponge or cloth, then give it a good squeeze to whip up some foam. If you're out of cleaner, just mix a couple of drops of mild dish soap or neutral soap into warm water in a bowl. Dip a corner of a fresh, soft cloth in this DIY solution.
  2. Now, take that foamy sponge or your DIY soapy cloth and gently work it over your backpack’s exterior in a circular motion. This technique is great for lifting off dirt without being too harsh on the material.
  3. After you’ve given it a good once-over, grab a damp cloth that you’ve wrung out well and gently wipe off any remaining cleaner. You might need to repeat this process a few times—just be gentle and avoid scrubbing too hard. Keep rinsing and flipping the sponge or cloth as it picks up grime to prevent smearing dirt back onto the bag.
  4. To finish, blot the backpack dry with a clean towel and let it air dry fully. Hang it on a padded or wooden hanger to avoid creases or dimples. And remember, keep it away from direct sunlight and heat to prevent the material from drying out and cracking, preserving that sleek look.
6. How long is the warranty period?
  • Limited Lifetime Warranty: Backpack

BlackBriar cares about our customers. To ensure our customers the best experience,
BlackBriar offers a 1 year Limited Lifetime Warranty against manufacturing defects within the normal scope of use.

BlackBriar will replace any products found to be defective within the scope of normal and appropriate utilization and still within the lifespan of the product. However, BlackBriar will not be responsible for any costs, losses or damages incurred because of loss or misuse of the product.

  • What Does Lifetime Warranty Mean?

The term "Lifetime" refers to the reasonable lifetime of the product. This does not mean your lifetime but rather the lifetime of the materials and components that go into the finished product. We do our best to select high quality materials and components that meet our quality standards, but even the best materials have a lifespan and will eventually degrade.

  • Damages made during transit

BlackBriar is not responsible for damages caused by transit damage. If the product is damaged by an airline or transportation company, please contact the transport company directly and immediately following the incident.

7. Can I get my backpack repaired?

Absolutely! We offer two kinds of repairs - Free & Paid.

  • Free - For any functional defects, fabric issues, or problems with accessory materials within the 1-year warranty period.
  • Paid - For damage, alterations due to customer mishandling, or items that are beyond the 1-year warranty period.
8. Size guide