Thank you for choosing BlackBriar! We're thrilled to have you on board. We know that sometimes, being a valued customer, you would like to exchange or request a refund. If you're thinking about exchanging or getting a refund for your BlackBriar purchase, no worries at all.  We've got your back and want to make the process as friendly and easy as possible.

If you decide to exchange/refund the product within 14 days of purchase, as long as it's still in perfect condition, we are happy to exchange or provide you a 100% refund.

It's simple! Just remember to follow these few easy steps to ensure everything goes smoothly:

  1. No traces of product usage
  2. No damage on the package and product
  3. No missing product labels
  4. Provide proof of purchase

Product Defect

A product is considered defective if it does not meet its performance, manufacturing, or design specifications. An example would be a backpack buckle that comes undone while under a normal load. This does not include issues such as fit or sizing, or damage caused by neglect or misuse. See below for a list of exclusions.

Not covered: 

  • Fading colors, logos, and markings due to use
  • Cuts, burns, abrasions, tears, or stains
  • Packed out insulation
  • Poor or incorrect fit
  • Items bought used
  • Product that has been modified or altered by a person or an entity other than BlackBriar
  • Apparel that has been altered, tailored, or otherwise modified by a person or an entity other than BlackBriar
  • Certain zipper damage is non-repairable
  • Loss of water repellency treatments

Please, when returning for exchange or requesting a full refund, we ask for all the goodies that came with your purchase such as packaging, labels, accessories, and proof of purchase.

A shipping charge will be deducted for the refund and in case you want to exchange your product, please register for refund and re-purchase the product you want. The shipping charge will be calculated depending on the location and will be informed to you. 

How to request for refund:

  1. Visit our Contact Us page and request for refund.  The Order Number must be included.
  2. We will send you a refund slip with necessary information and inform you with the shipping cost through email.  Our shipping partner is UPS.
  3. Print and attach the refund slip on the box and send it to us via UPS.
  4. We will check the status of the product.
  5. We will refund the amount excluding the shipping cost.

Return shipping address:

BlackBriar USA Returns
7322 Madison St
Paramount, CA 90723-4030